In using the ORENOHOUSE in product selling service, you are deemed to have accepted the terms and conditions listed below. Please read the terms and conditions of this website carefully.

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Product

a. Images and description displayed in ORENOHOUSE are general information only. While every effort has been made to ensure that the information on this Website is accurate, ORENOHOUSE cannot guarantee the product image or description are fully matched with the actual product(s).

b. ORENOHOUSE made every effort to ensure that the information on this Website is the latest. If we cannot provide any product from your order, we reserve the right to cancel your order and will inform you via telephone, Signal, WhatsApp or email. If there is any storage, you can replace with equivalent product. If the product you want is/are greater than the original purchase amount, you must make up the difference.

c. All products on orenohouse.com are listed in Hong Kong Dollars. Prices charged are those applicable on the day you order.

d. We reserve the right to change the price(s) without any notice.

e. Receipt will be given when you received the product(s).

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Ordering

a. You can fill in the ordering form via  WhatsApp.

b. Please make sure the information provided are accurate and complete. If the information is not complete, the order will not be approved. We are not responsible for any losses due to the (careless) mistake(s) you made in the form. If any information made in the form is false, we reserve the right to reject your order.

c. Amending or canceling order after payment is accepted. You must contact us via whatsapp (+852) 91980194 within one working day after ordering.

d. If you fail to contact us with one working day after ordering and the product is delivered, it cannot be amended or cancel.

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Privacy

ORENOHOUSE strives to protect your privacy. We will not sell or share your personal information or data to any third party.

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Product Ownership

ORENOHOUSE retains title in the products until full payment has been received. All risks in the products shall pass to the Customer upon delivery.

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Force Majeure

ORENOHOUSE shall not be liable for any delay or failure by fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, or any events outside our control.

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Payment Method

a. We provide  Payme, FPS, band transfer  payment. 

b. ORENOHOUSE reserve the right to change payment method without any notice.

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Delivery Service

a. By default, all products are shipped via Hongkong Post (Surface Mail) unless otherwise specified. If Hongkong Post service is unavailable for your region, we will arrange delivery via an alternative express courier. Please note that we reserve the right to cancel your order and provide a refund if none of the above shipping methods are applicable.

b. Free delivery is available for orders over HKD $500 within Hong Kong, Macau, and Taiwan (via Hongkong Post Registered Mail or SF Express). For orders under HKD $500, or for deliveries outside of these three regions, the shipping fee is the responsibility of the customer. Shipping charges are calculated based on the destination, weight, and size of the item(s).

c. For in-stock items, orders will be dispatched within three (3) business days from the date of payment. The date of payment serves as the official date of purchase. For pre-order or out-of-stock items, you will be notified separately regarding the estimated dispatch date.

d. While if topical cyclones no.8 or above, red or black rainstorm warning are issued, delivery would be delayed and we will inform you.

e. Goods delivered to Hong Kong customers would be delivered by Hong Kong Post. If your products are delivered by Hong Kong Post, local delivery usually takes 2-5 working days; while Macau usually takes 3-6 working days. If you are using other express, it depends on the specific company. Final delivery date is subjected to actual situation.

f. ORENOHOUSE recommends that you use Tracking Local Mail/ Outward International Mail (registered packet) if your products are delivered by Hong Kong Post. We are not responsible for lost packages.

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Copyright

The entire content, information, images, graphic, logo, audio, and products display on this website are the property of ORENOHOUSE Education. Nothing contained on this site should be construed as copying, changing or granting, or otherwise, any license or right to use any of the above mentioned without the written permission of ORENOHOUSE or such other party that may own the mentioned.

*ORENOHOUSE reserves the right to change or modify these Terms and Conditions. In case of any dispute, the decision of ORENOHOUSE shall be final.